ABOUT WOW BORNEO

WOW Borneo operates in Kalimantan or Indonesian Borneo which occupies the southern two-thirds of the mystical island of Borneo. Kalimantan boasts some of the world’s most beautiful, biodiverse forests and is home to the iconic and endangered orangutan.

WOW Borneo’s maiden Orangutan Cruise was in February 2008 from Palangka Raya. Founded by two women who were inspired by Central Kalimantan’s mighty rivers, wildlife and culture, Wow Borneo has been successfully operating ever since.

The original boat, named Rahai’i Pangun by the Dayak community after a historic trading vessel, was a traditional Kalimantan river vessel converted into a comfortable cruise boat. With this locally unique vessel, Wow Borneo invited guests to connect with local traditions and the rich diversity of the flora and fauna.

WOW Borneo’s Orangutan Cruises have since expanded to four fully-equipped boats, all of them now operating with air-conditioned and ensuite cabins. Two boats have solar power, and the remainder will have systems fitted progressively.

Often described as the best tourist boats in Kalimantan, Wow Borneo’s boats journey along three rivers, offering different experiences and providing once-in-a-lifetime opportunities for nature lovers from across the world.

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VISION & MISSION

WOW Borneo’s idea is simple: to nurture the local community and environment by creating a serene ecotourism experience with excellent service and fabulous food!

WOW Borneo is a social enterprise with a firm focus on recruiting, training and supporting local people and working closely with the Borneo Orangutan Survival Foundation.
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RESPONSIBLE TOURISM

WOW Borneo’s responsible approach to tourism creates alternative livelihoods for local communities and promotes protection of the rivers and forests. WOW Borneo puts great importance on providing opportunities for the people of Kalimantan whilst preserving its wonderful ecosystem.

We employ local people and have a firm policy on training, career development, fair pay, health insurance and benefits.

WOW Borneo partners with local guides, canoe providers, homestay hosts and sangars (village musicians and dance groups).

Our bathrooms are stocked with locally made natural soaps from Permakultur Foundation and all our delicious food is sourced from local growers. The Kumai, our latest addition to the fleet, is powered by solar panels so that guests can enjoy air conditioned comfort with minimal carbon footprint.

WOW Borneo supports a local foundation, Ransel Buku which provides a library service to villagers along the river.

WOW Borneo also takes great pride in supporting the Borneo Orangutan Survival Foundation, with generous donations made on behalf of all our guests.

We hope that you will join us to explore the treasures that Kalimantan has to offer!

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PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or purchase from wowborneo.com.

PERSONAL INFORMATION WE COLLECT

When you visit our Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. This data is collected through our Google Account. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our Website and information about how you interact with our website.

When you use our services, we collect the personal information required to provide the service you requested. This personal information can consist of your name, postal address, email address, telephone numbers, passport information, date of birth, emergency contact information and to provide some services flight and hotel information. Please note we do not save passport photos, other personal information or credit/debit card details.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We require your personal information to fulfil orders placed through the email inbox and the Website (including processing your booking and providing you with invoices and/or order confirmations and reminders). We also use it for ongoing communications to provide the services you have booked with us and to enable us to personalise aspects of our overall service to you.

We use the services of Google Analytics to improve and optimize our Website, to look at how customers browse our website and to assess the success of our marketing and advertising campaigns.

We will NEVER sell the information you give to us to any other organisation or entity

SHARING YOUR PERSONAL INFORMATION

We use your Personal Information in-house and with some third parties to provide the service you have purchased. Any data provided by you that such parties use is used only to the extent they require to perform the services we request. Government Regulation requires some data, but in all cases, we ask that the information is not stored beyond the completion of the service purchased.

SECURITY

Data security is of great importance to Wow Borneo Cruises. To protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected online.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data. We ensure that your personal data will not be disclosed to state institutions and authorities unless required by law or other regulations.

We do not store credit card details, or do we share financial details with any 3rd parties.

This Website always uses a secure connection to ensure all data transmitted is secure.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you want to exercise this right, please contact us through the contact information below.

ACCESS TO THE PERSONAL INFORMATION WE HOLD ABOUT YOU

We will always give you a copy of all personal information we have about you should you request it. You can ask us whether we are keeping personal data about you by contacting us through the contact information below.

Upon request, we will provide you with a readable copy of the personal data which we keep about you, although we may require proof of your identity. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data rectified, amended or erased.

DATA RETENTION

When you place an order through our website, we retain all correspondence (but not passport, identity documents or other sensitive personal information in attachments) unless and until you ask us to delete this information.

CHANGES TO THIS POLICY

Wow Borneo Cruises reserves the right to change this privacy policy occasionally or as may be required by law. Any changes will be immediately posted on the Website.

COMPLAINTS

We aim to handle any complaint fairly, consistently and quickly. Contact us either by email at info@wowborneo.com.

DISCLAIMER

Wow Borneo Cruises has taken every effort to ensure that the information contained within its Website is correct.

CONTACT US

You can contact us by e-mail at info@wowborneo.com, by telephone at +62811520648 or using our ENQUIRY FORM at https://wowborneo.com/contact/

Date Updated: 13th February 2024